At Blogger.co.ke, we are dedicated to providing a seamless experience for our users. If you encounter any issues with our website, products, or services, we want to hear from you. Reporting a problem helps us address issues promptly and improve our offerings.

How to Report a Problem

If you experience any difficulties or have concerns about our website or products, please follow the steps below to report the issue:

**1. Gather Information

To assist us in resolving the problem efficiently, please gather the following information before contacting us:

• Description of the Issue: Provide a detailed description of the problem you are experiencing. Include any error messages, screenshots, or specific details about what is not working as expected.
• Product Information: If the issue is related to a specific product (theme, plugin, or script), include the product name, version, and any relevant purchase information.
• Browser and Device Details: Mention the browser and version you are using, as well as the type of device (e.g., desktop, tablet, smartphone) to help us replicate the issue.
• Steps to Reproduce: If applicable, describe the steps you took leading up to the issue. This helps us understand and diagnose the problem more effectively.

**2. Contact Us

Submit your problem report using one of the following methods:

2.1 Email

• Email Address: support@blogger.co.ke
• Subject Line: Use a clear and concise subject line related to the issue (e.g., "Issue with Product X – Error Message").

2.2 Contact Form

Alternatively, you can use our online contact form for reporting issues. Visit our Contact Us page, fill out the form with the required details, and select "Report a Problem" as the subject.

2.3 Live Chat

If you need immediate assistance, use the live chat feature available on our website. Click the chat icon at the bottom right corner of the page to start a conversation with a support representative.

**3. What to Expect

3.1 Acknowledgment

Once we receive your problem report, you will receive an acknowledgment email confirming that we have received your submission. We aim to respond to all inquiries within 1 business day.

3.2 Investigation and Resolution

Our support team will investigate the issue and work towards a resolution. If additional information is required, we will reach out to you. We strive to resolve problems as quickly as possible and will keep you updated on the progress.

3.3 Follow-Up

After resolving the issue, we will provide you with a summary of the resolution and any necessary instructions or fixes. If you have further questions or encounter additional problems, please let us know.

Tips for Reporting Problems

• Be Detailed: The more detailed your report, the easier it will be for us to understand and address the issue.
• Be Clear: Provide clear and concise information to avoid misunderstandings.
• Provide Evidence: Include screenshots or error messages if possible to help us diagnose the problem more accurately.

Contact Information

If you have any questions or need further assistance, feel free to reach out to us using the contact information below:

• Email: support@blogger.co.ke
• Phone: +254 728880947  (Available Monday to Friday, 9 AM - 6 PM EAT)
• Address: Blogger.co.ke

We appreciate your feedback and are committed to addressing any issues you may encounter. Thank you for helping us improve our services!