At Blogger.co.ke, we strive to provide high-quality themes, plugins, and scripts that meet your needs and expectations. However, we understand that there may be situations where you might need to request a refund. This Refund Policy outlines the conditions under which refunds are issued and the process for requesting a refund.

1. Eligibility for Refunds

1.1 Digital Products

Due to the nature of digital products, including themes, plugins, and scripts, refunds are generally not offered once a product has been downloaded or accessed. However, we may consider a refund request under the following conditions:

• Technical Issues: If you encounter technical issues with a product that cannot be resolved through our support team, you may be eligible for a refund. Proof of the issue and efforts to resolve it must be provided.
• Defective or Non-Functioning Products: If a product is found to be defective or not functioning as described and cannot be fixed, you may be eligible for a refund. You must provide evidence that the product is not working as intended.
• Incorrect Purchase: If you accidentally purchase the wrong product and have not downloaded or used it, you may be eligible for a refund. Please contact us promptly to request a refund in such cases.

1.2 Subscription Services

For subscription-based services, such as recurring access to premium content or features, you may request a refund for the current billing cycle if:

• You have not accessed or used the service since the renewal date.
• You request the refund within 7 days of the renewal date.

2. Non-Eligibility for Refunds

The following circumstances are generally not eligible for refunds:

• Change of Mind: If you change your mind about a purchase or subscription, refunds will not be issued.
• User Error: If the issue is due to user error or failure to meet system requirements, refunds will not be issued.
• Product Misuse: If a product is used in a manner not intended by the developer or violates the terms of use, refunds will not be issued.

3. Refund Request Process

To request a refund, please follow these steps:

3.1 Contact Us

Submit your refund request by contacting our support team at support@blogger.co.ke. Provide the following information in your request:

• Order number or transaction ID
• Detailed description of the issue or reason for the refund request
• Evidence or screenshots, if applicable
• Any steps you have taken to resolve the issue

3.2 Review and Response

Our support team will review your refund request and contact you within 5 business days. We may request additional information or evidence to process your request. If approved, the refund will be processed according to the original payment method.

3.3 Processing Time

Refunds, if approved, will be processed within 7 to 10 business days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

4. Changes to the Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the revised policy on our website. Your continued use of our website and services after any changes constitutes your acceptance of the updated Refund Policy.

5. Contact Us

If you have any questions or concerns about our Refund Policy or need assistance with a refund request, please contact us at:

• Email: support@blogger.co.ke
• Phone: +254728880947  (Available Monday to Friday, 9 AM - 6 PM EAT)
• Address: Blogger.co.ke

Thank you for choosing Blogger.co.ke. We are committed to providing you with exceptional products and support, and we appreciate your understanding of our refund policies.